FAQ

Check most frequently asked questions here, if you still need help then please contact us at sales@sohumliving.com

 When are you open?

Online ordering is available 24-7. Customer Service is available Monday-Friday, 8:00 a.m.-4:00 p.m. Arizona Time.

Note: We fill all our online orders Monday-Friday 8:00 a.m.-2:00 p.m. If you order is placed after 1:00 p.m. Monday-Thursday your order will be filled the following business day. Orders placed after 1:00 p.m. on Friday, and through the weekend will be filled the following Monday.

Are your products in stock?

Most items are in stock. If "BACKORDER" appears under the item's image during checkout, it is out of stock and you will not be billed until your order ships.

What payment methods are accepted?

We accept Mastercard, Visa, or American Express. You may also pay by PayPal or Shop Pay.

How do I check the status of my order?

When placing your order, please allow up to 2-3 business days for your order to be processed. Our fulfillment warehouses pack your ordered items and ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification. Sohum Living has no control over in-transit carrier delays. However, if an unusual delay occurs, we will work with the carrier on your behalf. We reserve the right to use alternate carriers.

I received a malfunctional or damaged product. What’s now?

If you’ve received a product that’s originally faulty (or damaged potentially due to the shipping process), please email us ASAP for further help! You need to take clear and precise pictures and as much proofs as possible. Our team will then process your claim. If your claim is approved, you will receive a refund or a replacement FREE of charge! We sincerely apologize for the experience and any inconvenience this might cause. Thank you for your patience.

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. We never store information about our customers' private details!